CANCELLATION & REFUND POLICY

Effective upon booking confirmation

Refund & Cancellation Policy

We understand that plans can change. Please read our refund and cancellation policy carefully before booking a service with us.

1. Booking Confirmation & Payments

All removals services must be booked and paid for in advance through our online booking system.
A booking is only confirmed once payment has been successfully received.

Depending on the service, payment may be taken as either:

  • A deposit, or

  • Full payment

This will be clearly stated at the time of booking.

2. Minimum Notice Period

We require a minimum of 24 hours’ notice for all bookings.

  • Bookings cannot be made within 24 hours of the service start time.

  • This notice period allows us to allocate staff, vehicles, and equipment efficiently.

  • If a booking needs to be made within 24 hours then contact our team urgently (extra fees will apply accordingly

3. Cancellations by the Customer

Cancellations made more than 48 hours before the scheduled booking:

  • Eligible for a full refund (or deposit refund if only a deposit was paid).

Cancellations made between 24 and 48 hours before the booking:

  • Eligible for a 50% refund of the amount paid.

Cancellations made less than 24 hours before the booking:

  • No refund will be issued.

4. No-Shows

If you fail to attend or provide access at the agreed time and location, this will be treated as a no-show, and:

  • No refund will be issued.

5. Rescheduling

  • Bookings may be rescheduled once free of charge if requested more than 48 hours before the booking.

  • Rescheduling requests made within 48 hours may be subject to an administration fee or treated as a cancellation.

All rescheduling is subject to availability.

6. Changes to the Job Scope

Prices are based on the information provided at the time of booking.

If the job significantly differs from what was booked (for example, additional items, access issues, stairs not disclosed, or longer distances):

  • We reserve the right to adjust the final price, or

  • Refuse to proceed with the job without refund if the changes make the job unworkable.

7. Cancellations by Us

In the unlikely event that we need to cancel your booking due to unforeseen circumstances (e.g. vehicle breakdown, staff illness, or extreme weather):

  • You will receive a full refund, or

  • The option to reschedule at no extra cost

8. Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

9. Contact

If you have any questions regarding this policy, please contact us via the details provided on our website.How to Cancel / Request Refund

  • To initiate a cancellation or refund request, please contact our support team:

    • 📧 Email: ar.removalists@gmail.com

    • 📞 Phone: 0421 906 549

    • Or reply to your booking confirmation message.

By booking a service, you agree to our Refund & Cancellation Policy.