Payment Policy

Effective upon booking confirmation

1. Payment Requirements

• Payment is required in full or as specified at the time of booking.

• No service will be provided unless payment arrangements have been confirmed.

• We reserve the right to request full prepayment, particularly for:

  • Emergency or after-hours call-outs

  • Half-day or full-day services

2. Accepted Payment Methods

We accept the following payment methods:

• Credit or Debit Card

• Bank Transfer

• Other methods as advised at the time of booking

All payments must be made in Australian Dollars (AUD).

3. Deposits

• Where a deposit is required, it must be paid to secure the booking.

• Deposits may be non-refundable, subject to our Cancellation & Refund Policy and Australian Consumer Law.

4. Late or Failed Payments

• If payment is not received by the agreed time:

  • The booking may be cancelled or rescheduled at our discretion.

  • Any applicable cancellation fees may apply.

• Failed or reversed payments may result in:

  • Additional administrative fees

  • Suspension of future bookings until the balance is cleared

5. Price Changes

• Prices are confirmed at the time of booking.

• We reserve the right to update pricing at any time; however, confirmed bookings will not be affected by later price changes.

6. Refunds

• Refunds are handled in accordance with our Cancellation & Refund Policy.

• Approved refunds will be processed to the original payment method within 3–5 business days.

7. Disputes & Chargebacks

• Clients agree to contact us directly to resolve any payment concerns before initiating a chargeback.

• Unresolved chargebacks may result in:

  • Suspension of services

  • Recovery of associated administrative or legal costs where permitted by law

8. Australian Consumer Law

• This Payment Policy operates in accordance with Australian Consumer Law.

• Nothing in this policy limits a customer’s right to a refund, repair, or remedy where services are not provided with due care and skill, or as agreed.